1. How long are shipping times?

For UAE customers: Your products will ship within one day of your order, and then take up to 2 to 3 days to reach your doorstep. Each product at Essential Home Shop has an estimated delivery time that you can find in the product description.

For other GCC customers: Your products will ship within one day of your order, and then take up to 3 to 5 days to reach your doorstep. 


     2. Cash On Delivery?

Currently we provide COD to only customers in the UAE and Kuwait. Once a COD order is placed, a verification message will be send to confirm the order. Once the order is confirmed only, the shipping takes place. if the verification message is not confirmed, the order will be automatically cancelled and no shipping will take place. 


     3. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity.


      4. Can I cancel my order?

Cancellations are possible if you do not receive your package within the time-frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of two things:  Donate it, or Enjoy it.


      5. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.


      6. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.